Responsible Gaming

Responsible gaming means treating gambling as a form of entertainment, not a way to make money or solve financial problems. On this dedicated Cool Bet page for coolbetis.com, the aim is to help you take a conscious, informed approach to betting so that play remains safe, affordable, and under your control. Gambling always involves risk, and you should only ever stake money you can comfortably afford to lose.

Cool Bet, operated in permitted markets under strict licences such as Malta Gaming Authority licence MGA/B2C/685/2019 issued to Polar Limited and other Tier-1 regulators, promotes safer gambling standards across all its operations. However, coolbetis.com and Cool Bet are not licensed by the UK Gambling Commission and must not be used for real-money gambling by players located in the United Kingdom. UK players should use UKGC-licensed alternatives that appear on GamStop. Within the limits of its licences in non-UK markets, Cool Bet supports players with practical tools, education, and dedicated support to reduce the risk of gambling-related harm.

This information is educational and does not constitute legal advice. If you are unsure about the legality of online gambling in your location, you should seek independent legal guidance before playing.

Risk Awareness

Understanding the risks associated with gambling is the first step towards staying in control. Gambling can be enjoyable, but it can also become harmful if it starts to interfere with your daily life, finances, or relationships. Recognising early warning signs allows you to take action before problems escalate.

Possible indicators of developing or existing gambling problems include:

• Spending more time or money gambling than you originally planned, or chasing losses after a bad session.
• Frequently thinking about gambling outside play sessions, including planning the next bets while at work, studying, or with family.
• Increasing stakes or frequency of play to feel the same "excitement" as before.
• Borrowing money, using overdrafts or credit, or selling possessions in order to gamble.
• Hiding or lying about gambling activity from family, friends, or colleagues.
• Missing work, studies, or social commitments because of gambling or because of fatigue after late-night play.
• Feeling guilt, anxiety, depression, or irritability linked to gambling results or the amount of time spent playing.

Use the short self-assessment below as a private check on your gambling behaviour. Answer each question honestly with "Yes" or "No":

• Do I often gamble longer than I intended or spend more than I planned?
• Have I tried to win back money I previously lost by continuing to gamble or increasing my stakes?
• Have I ever borrowed money, used credit, or missed essential payments (rent, bills, loans) because of gambling?
• Do I feel restless, irritable, or low when I try to cut down or stop gambling?
• Have friends or family expressed concern about my gambling behaviour?
• Do I use gambling to escape from stress, loneliness, or other personal problems?

If you answer "Yes" to one or more of these questions, you may be at risk of gambling-related harm. Consider using the limits and self-exclusion tools described below and contact a professional support organisation such as GamCare or Gambling Therapy for confidential advice.

Limits & Tools

Setting clear limits before you start gambling is one of the most effective ways to stay in control. Where available in your coolbetis.com account (for permitted non-UK markets), you can use responsible gaming tools to manage how much time and money you spend. These tools are designed to support you; once activated, they should be respected and not viewed as flexible targets.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits control how much money you can transfer into your coolbetis.com account over specific periods. In markets where Cool Bet is allowed to operate, you would typically set these as follows:

1. Go to your account settings: Log in and open the "My Account" or "Profile" section, then select "Responsible Gaming" or "Limits".
2. Select "Deposit Limits": Choose the type of limit you want to set - daily, weekly, and/or monthly.
3. Enter your limits: For each period, enter an amount you can comfortably afford, for example:
   • Daily limit: £20
   • Weekly limit: £50
   • Monthly limit: £150
   These amounts are examples only; your actual limits should be based on your personal financial situation.
4. Confirm and save: Review the limits and confirm. In line with best practice, requests to decrease limits should take effect immediately, whereas requests to increase limits should only become active after a cooling-off period (for example, 24 hours or longer) and require explicit confirmation.

Once your deposit limit is reached for a given period, further deposits should not be permitted until that period resets. If you believe a limit is too high, lower it rather than attempting to increase it.

Time Management and Session Limits

Time-based tools help you avoid lengthy, unplanned sessions that may lead to loss of control.

• Session timer: Within the "Responsible Gaming" section, enable a session timer (for example, 30, 60, or 120 minutes). When your selected duration is reached, a notification should appear and you may be logged out or prompted to take a break.
• Reality checks: Activate periodic reminders (for example every 30 or 60 minutes) showing how long you have been playing, how much you have staked, and your net result. These pop-ups help you make an informed decision about whether to continue or stop.

Short-Term Breaks ("Time-Out")

If you feel you need a brief pause from gambling but are not ready for a long self-exclusion, you can use a "Time-Out" or short-term break (where available under your local licence):

1. Open the "Time-Out" option: In your account's "Responsible Gaming" or "Limits" area, choose "Time-Out" or "Short Break".
2. Choose the duration: Typical options range from 24 hours to 72 hours or longer (for example, 7 or 30 days). Select the period that best fits your needs.
3. Confirm your decision: Read the information about what will happen during the break, then confirm. Once activated, you should not be able to cancel the time-out until it expires.
4. During the break: You will not be able to place bets or play casino games. In many cases you may still log in to view account information, but you should treat the break as a complete pause from gambling.

If you are located in the United Kingdom, you must not use coolbetis.com for real-money play. Instead, consider registering with a UKGC-licensed operator and using both their internal tools and the national self-exclusion scheme GamStop for additional protection.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who feel they are losing control of their gambling or who have experienced gambling-related harm. It involves asking the operator to stop you from gambling for a fixed minimum period, or permanently. This is not a cooling-off tool; it is a serious step that should be taken when you recognise that continued gambling is unsafe for you.

How to Request Self-Exclusion

In markets where Cool Bet is authorised to operate, you would normally be able to initiate self-exclusion through your online account or by contacting support:

1. Locate the self-exclusion section: Log in (if safe to do so) and go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion" or a similarly named menu. Alternatively, contact support via live chat or email at [email protected] and clearly request self-exclusion.
2. Select the period: Typical options may include:
   • Minimum six (6) months
   • One (1) year
   • Two (2) or five (5) years
   • Lifetime / permanent self-exclusion
   Choose the period that reflects the seriousness of your situation; shorter breaks are usually better handled by a time-out.
3. Confirm and acknowledge: You will be asked to confirm that you understand the consequences of self-exclusion and that it will not be lifted before the selected period ends. Once confirmed, the request should be processed immediately or within a short timeframe.

Consequences of Self-Exclusion

• Account access: You will not be able to log in to your account for gambling purposes during the self-exclusion period. Attempts to log in should be blocked or redirected to responsible gambling information.
• Deposits and play: You will not be able to make new deposits or place any bets or wagers.
• Existing balance and withdrawals: In line with regulatory and anti-money-laundering requirements, you may need to contact support (for example at [email protected]) to arrange the safe withdrawal of any remaining cash balance. Promotional funds and bonus balances may be treated according to the applicable terms and conditions. Any refunds or balance payments are subject to identity verification and to the rules of the local regulator.
• Irreversibility: During the agreed self-exclusion period, the operator should not accept any requests to re-open your account. After the minimum period ends, additional cooling-off time and a formal reactivation process may be required.

If you are in the United Kingdom, you cannot register or play legally on coolbetis.com and Cool Bet does not participate in the UK national GamStop scheme. To protect yourself, you should instead register with GamStop to block access to UKGC-licensed sites and use blocking software such as Gamban or BetBlocker to restrict access to non-UKGC sites, including coolbetis.com.

Support Resources

If you are worried about your own gambling or that of someone close to you, professional and confidential support is available. The organisations below operate independently from Cool Bet and coolbetis.com and can be contacted free of charge (except for standard data charges when using the internet). In the UK, these services can offer both immediate advice and longer-term treatment pathways through the NHS and specialist providers.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from most UK landlines and mobiles) or use live chat at gamcare.org.uk. Available 24/7 in English, providing confidential advice, emotional support, and referrals to local treatment services.
• GamCare Online Services: Structured programmes, self-help tools, and forums for people affected by gambling. These include recovery workbooks, digital CBT-based tools, and moderated community support.
• NHS Gambling Services (England and devolved nations): Your GP can refer you to specialist NHS clinics, including services for young people and those with co-existing mental health conditions. More information is available at nhs.uk.

International Support Organisations

National and Cross-Border Self-Exclusion Schemes

• GamStop (United Kingdom): GamStop is the free national self-exclusion scheme for online gambling sites licensed by the UK Gambling Commission. Once registered, you will be blocked from signing up with or accessing UKGC-licensed online operators for your chosen period (6 months, 1 year, or 5 years). Important: coolbetis.com and Cool Bet are not licensed by the UKGC and do not participate in GamStop. UK players should nonetheless register with GamStop and avoid using unlicensed sites.
• RGIAJ (Spain): Spain's Registro General de Interdicciones de Acceso al Juego allows residents to exclude themselves from licensed gambling operators in Spain. Information is available from the Spanish gambling regulator (Dirección General de Ordenación del Juego).
• Other national registers: Many regulated markets maintain nationwide self-exclusion systems. If you live outside the UK or Spain, consult your local gambling regulator's website for details of national registers that may apply to you.

Blocking Software and Technical Tools

• Gamban: A paid application that blocks access to most online gambling websites and apps across your devices. It can be used in combination with GamStop in the UK to help block non-UKGC sites such as coolbetis.com.
• BetBlocker: A free gambling-blocker tool that restricts access to thousands of gambling sites globally. It offers flexible block durations and can be installed on multiple devices.
• Device-level controls: You can also use parental-control features, app-store restrictions, and network-level filters to help limit access to gambling content.

Family and Affected Others

If a family member or friend is affected by someone else's gambling, dedicated support is available:

• GamAnon / Gamblers Anonymous family groups: Peer-support meetings and online groups for partners, parents, and others impacted by gambling behaviour.
• GamCare affected others services: GamCare offers tailored support, counselling, and group sessions for those close to a person with gambling problems.

All of these organisations treat your information sensitively, and many allow you to remain anonymous. Seeking help early is a sign of strength, not weakness.

Help for Family

Gambling-related harm rarely affects only the person who gambles; it can have significant emotional, financial, and practical impacts on partners, children, parents, and friends. If you are concerned about someone close to you, it is important to look after your own wellbeing while also encouraging them to seek help.

How to Start the Conversation

• Choose the right moment: Talk when the person is sober, not in the middle of gambling or immediately after a loss. Aim for a calm, private setting.
• Use non-judgmental language: Focus on how their behaviour affects you and the family rather than labelling them. For example, "I feel worried when..." instead of "You are irresponsible".
• Listen and acknowledge feelings: Give them space to talk. They may feel shame, fear, or denial. Acknowledging these emotions can make it easier for them to accept help.
• Avoid taking over control of their accounts: Managing their passwords or money can sometimes escalate conflict. Encourage professional support and formal tools such as self-exclusion instead.

Support Options for Family Members

• Family support groups and forums: Online communities such as the GamCare Forum, Gambling Therapy forums, and family-specific groups (including GamAnon) provide a safe space to share experiences, learn coping strategies, and receive emotional support.
• Professional help: Consider speaking with a GP, counsellor, or psychotherapist experienced in addiction and gambling-related harm. They can help you establish healthy boundaries and develop a support plan.
• Emergency support: If the person expresses suicidal thoughts, self-harm, or serious risk of violence, contact emergency services or a crisis helpline in your country immediately.

In the UK, you can contact the National Gambling Helpline (0808 8020 133) not only if you are gambling yourself, but also if you are affected by someone else's gambling. The advisers can guide you on next steps, including specialist family services and financial-advice charities.

Operator's Commitment

Cool Bet, whose brand is owned by GAN Limited (NASDAQ: GAN), aims to operate with transparency and high safer-gambling standards in all markets where it is legally permitted to offer services. For coolbetis.com and Cool Bet, this means applying robust internal checks and tools, while also clearly stating the legal limits of its operation: the site is not licensed by the UK Gambling Commission, does not pay UK Point of Consumption Tax, and does not give UK players access to UKGC or IBAS dispute mechanisms. Players in the UK should not use coolbetis.com for real-money gambling.

Internal Risk-Monitoring Measures

• Behavioural analysis: Within permitted jurisdictions, Cool Bet may monitor patterns such as rapid increases in deposits, frequent failed deposits, long continuous sessions, repeated attempts to reverse withdrawals, and use of multiple payment methods. These indicators help identify potential harm.
• Automated alerts and warnings: When risk patterns are detected, on-screen messages may remind players of the availability of limits, time-outs, or self-exclusion, and encourage them to review their play.
• Account reviews: In higher-risk cases, accounts may be reviewed by a specialist team. This can lead to additional checks, temporary restrictions, or mandatory limits, particularly where vulnerability or affordability concerns arise.

Proactive Contact and Interventions

• When support may contact you: In markets where it is permitted and in line with data-protection laws, Cool Bet's customer-support or responsible-gaming team may reach out if your activity suggests significant risk, such as substantial losses in a short period, repeated self-exclusions, or signs of financial distress.
• Nature of contact: Communication is intended to be supportive, not intrusive. The team may provide information about limits and self-exclusion, suggest a temporary break, or recommend contacting professional support services such as GamCare or Gambling Therapy.
• Respecting your decisions: If you request self-exclusion or other strong protections, the operator should respect that choice and implement it in accordance with the applicable licence conditions (for example, under the Malta Gaming Authority or other regulators responsible for non-UK markets). These measures cannot replace national schemes such as GamStop for UK players.

Players can verify the status of relevant non-UK licences, including the Malta Gaming Authority licence MGA/B2C/685/2019, via official regulator websites, such as the dynamic MGA seal at authorisation.mga.org.mt.

Updates

Responsible gaming practices, regulatory requirements, and Cool Bet's internal policies may change over time as laws evolve and new safer-gambling standards are introduced. coolbetis.com aims to keep this Cool Bet responsible gaming page accurate and up to date, particularly regarding its availability and licensing status in different jurisdictions.

• Notification channels: Material changes to responsible gaming tools, terms, or legal status may be communicated through on-site banners, notifications within your account area, and by email to your registered address where appropriate. In some markets, additional messages may be shown at login or before you place a bet.
• Checking this page: Because regulations differ between countries, you should regularly review this page, together with the Terms and Conditions at https://coolbetis.com/en/terms, to understand how responsible gaming measures apply to you.
• Jurisdiction-specific updates: If Cool Bet's licensing or market availability changes (for example, gaining or losing the right to offer services in a particular country), information will be reflected here and in the site's general terms. This may affect which tools are available and which regulators oversee your account.

Last updated: 20 January 2026. The information on this page reflects the status of coolbetis.com and Cool Bet as of this date, including the fact that Cool Bet does not operate as a UKGC-licensed operator in the United Kingdom.

Contact & Feedback

If you have questions about responsible gaming, need help applying limits or self-exclusion, or wish to provide feedback on the safer-gambling features offered in your market, you can contact Cool Bet using the details below. Please note that while support is available to answer responsible gaming queries, coolbetis.com does not offer real-money gambling services to players located in the UK.

• Email (primary contact): [email protected] - 24/7 customer support. For responsible gaming queries, include "Responsible Gaming" or "RG - Cool Bet" in the subject line to help route your request to the appropriate team.
• Live Chat: 24/7 live chat support is available through the coolbetis.com website in permitted markets. Use this channel if you need urgent help setting limits, requesting a time-out, or initiating self-exclusion.
• Telephone: A dedicated responsible gaming phone line is not currently specified. If you require voice-based support, we recommend contacting national helplines such as the UK National Gambling Helpline (0808 8020 133) or equivalent services in your country.

Feedback and self-control requests: Where available, you can also submit a structured feedback or self-control request form via your account area by navigating to "My Account" -> "Responsible Gaming" -> "Feedback / Support". Use this to:

• Request the application, review, or reduction of personal limits.
• Ask for information about self-exclusion or account closure.
• Provide suggestions on how Cool Bet can improve its responsible gaming tools and information for Cool Bet on coolbetis.com.

For urgent situations involving immediate risk of harm, you should prioritise contacting national helplines or emergency services rather than relying solely on operator support.