Terms & Conditions

These Terms govern your relationship with the operator of the Cool Bet section of the website located at https://coolbetis.com (the "Site") and set out the conditions on which you may access and use the Site and, where legally permitted, any betting and gaming services operated under the Cool Bet brand via the Site. Effective Date: 20 January 2026.

The Site is intended for adult users only. If you are located in the United Kingdom, you may use the Site for informational and comparison purposes only. Cool Bet and coolbetis.com do not offer, promote, or facilitate real-money gambling to persons in the United Kingdom and are not licensed by the UK Gambling Commission. By accessing or using the Site you confirm that you have read, understood, and agree to be bound by these Terms.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below:

"Operator" means the entity that operates and administrates the Site at https://coolbetis.com, including the Cool Bet section, as identified on the Site from time to time.
"Site" means the domain coolbetis.com, including all sub-pages such as /en/terms and /en/responsible-gaming, and any related content or services made available thereon.
"Cool Bet" means the online gambling brand operated under various non-UK gaming licences, including licence MGA/B2C/685/2019 issued by the Malta Gaming Authority to Polar Limited, EMTA licence HKL000206 issued by the Estonian Tax and Customs Board, and registration with the Alcohol and Gaming Commission of Ontario (AGCO), in each case for markets outside the United Kingdom.
"User" or "you" means any natural person who accesses or uses the Site in any capacity, whether as a visitor, registered account holder, or prospective player.
"Player" means a User who has successfully registered a real-money gambling account with Cool Bet in a jurisdiction where Cool Bet is lawfully licensed or authorised to provide online gambling services. For the avoidance of doubt, persons located in the United Kingdom must not become Players under these Terms.
"Bet" means any stake, wager, or risk of money or monetary value placed by a Player on a sporting event, casino game, or other outcome via a Cool Bet platform in a permitted jurisdiction.
"Game" means any casino game, slot, live dealer game, sports betting market, or other gambling product offered under the Cool Bet brand in a jurisdiction where such product is lawfully available.
"Bonus" means any promotional credit, free spins, free bet, matched deposit, or similar incentive made available to a Player subject to specific eligibility, activation, and wagering requirements.
"Wagering Requirements" means the mandatory turnover conditions that a Player must satisfy before Bonus funds or winnings derived from Bonus funds become withdrawable.
"KYC" (Know Your Customer) means the identity, age, residency, affordability, and source-of-funds verification processes that the Operator or relevant licensed Cool Bet operator may perform in accordance with applicable laws, regulations, and licence conditions.
"Prohibited Jurisdictions" means any country or territory from which access to gambling services under the Cool Bet brand is not legally permitted, including, for the avoidance of doubt, the United Kingdom.
"Content" means all text, graphics, software, trademarks, logos, trade names, images, audio, video, data, and other materials available on or through the Site.

Account Registration

The Site may allow Users to create accounts for informational purposes and, in certain non-UK jurisdictions, for access to gambling services operated under the Cool Bet brand. The following provisions apply to any such registration.

Eligibility and Age Verification

Age requirement: You must be at least 18 years old and have reached the legal age for gambling in your country of residence to register an account intended for gambling services. If you are located in the United Kingdom, you must not register an account for real-money gambling through coolbetis.com, and you may only use the Site as an informational resource.
Legal capacity: By registering, you confirm that you have full legal capacity to enter into binding contracts under the laws of your jurisdiction and that you are not acting on behalf of another person.
Prohibited locations: The Operator and Cool Bet reserve the right to block registration and access from Prohibited Jurisdictions, including the United Kingdom, through geolocation tools, IP checks, and additional verification procedures.

Registration Process

Account creation: To open an account, you may be required to provide a valid email address, create a secure password, and submit personal information such as your full name, date of birth, residential address, and country of residence. You must ensure that all information provided is complete, accurate, and up to date.
Email verification: You may be required to verify your email address by clicking on a confirmation link sent to the address you provided. Failure to complete email verification within a reasonable timeframe may result in your registration being declined or your account being restricted.
KYC documentation: Before you can deposit, place Bets, or request withdrawals in a permitted jurisdiction, you may be asked to submit KYC documents, which can include government-issued identification, proof of address, payment method ownership evidence, and, where applicable, proof of source of funds or wealth.

User Obligations and Account Security

Accuracy of data: You must keep your account details accurate and promptly update any changes, including name, address, email, and payment details. Providing false or misleading information may result in suspension or closure of your account and forfeiture of Bonuses and winnings in accordance with applicable law.
Password confidentiality: You are solely responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account. You must not share your credentials with any third party or allow any other person to use your account.
Security incidents: If you suspect that your account has been compromised or used without your authorisation, you must immediately notify support at [email protected]. The Operator may temporarily suspend or lock your account while investigating.
Single account policy: You may hold only one account for gambling purposes per person, household, IP address, or device in each jurisdiction where Cool Bet operates lawfully, unless the Operator explicitly permits otherwise. Multiple accounts may be closed, and associated Bonuses may be cancelled.

Regional compliance note: Cool Bet and coolbetis.com are not UKGC-licensed and do not offer UK-facing gambling accounts. UK residents must not attempt to register for or access real-money gambling services via the Site.

Betting & Gameplay Rules

Where Cool Bet gambling services are accessed from a jurisdiction in which Cool Bet is duly licensed or authorised (and not from the United Kingdom), the following general betting and gameplay principles apply, subject to any additional game- or jurisdiction-specific rules presented on the relevant Cool Bet platform.

Placing Bets and Types of Bets

Availability of markets: Eligible Players may place Bets on sports, casino games, slots, and other products displayed on the Cool Bet interface, subject to the rules and limits applicable to each market or Game. The Operator does not guarantee that any particular market or Game will be available at all times.
Minimum and maximum stakes: Each Game or market may specify minimum and maximum stakes or Bet limits. Bets outside these limits may be rejected or adjusted. It is your responsibility to review the on-screen information before confirming a Bet.
Bet confirmation: A Bet is deemed to be accepted only once it has been processed and appears in your transaction history or bet slip summary. If a technical or pricing error occurs before acceptance, the Bet may be voided in accordance with applicable rules.
Odds and results: All odds, paytables, and results are determined in accordance with the rules of the relevant Game and, where applicable, the official results provided by the governing body of the sporting event. Apparent errors, misprints, or manifestly incorrect odds may lead to adjustment or voiding of Bets.

Cancellation, Modification, and Settlement

User-initiated changes: Once a Bet has been confirmed, you may not cancel or modify it unless the relevant Game or market explicitly provides an early cash-out or similar functionality. The availability of such features is not guaranteed.
Operator-initiated voids: The Operator or relevant Cool Bet licence holder may void or adjust Bets where there is evidence of technical failure, obvious error, rules violations, fraud, or unlawful behaviour, or where required by applicable law or regulation.
Settlement of Bets: Bets are settled as soon as reasonably practicable after the result is known and in accordance with the published rules. In the event of discrepancy between your records and the Operator's records, the Operator's records will generally prevail, subject to your rights under applicable consumer laws.

Conduct in Games, Live Casino, and Chats

Prohibited behaviour: You must not engage in abusive, threatening, discriminatory, defamatory, or otherwise offensive conduct in any chat, forum, or interactive feature. This includes harassment of dealers, staff, and other players.
Cheating and collusion: Any attempt to cheat, exploit software bugs, use automated tools or bots, collude with other players, or manipulate outcomes is strictly prohibited. The Operator may suspend or close accounts and withhold funds where such conduct is reasonably suspected, in line with applicable law.
Responsible gambling: Players are encouraged to set personal limits, use time-out tools, and access information and support via the Responsible Gaming page at https://coolbetis.com/en/responsible-gaming. UK visitors should be aware that Cool Bet is not integrated with GamStop or UK self-exclusion schemes.

Regional compliance note: Betting and gameplay rules described in this section apply only in jurisdictions where Cool Bet is licensed (for example, under MGA/B2C/685/2019, HKL000206, or AGCO registration). They do not authorise or permit gambling activity by persons in the United Kingdom.

Bonus Terms

Bonuses and promotions may be offered by Cool Bet in non-UK markets under its respective licences. All Bonuses are subject to the general rules below and any additional terms communicated with the specific promotion.

Bonus Eligibility and Activation

Eligibility: Bonuses are available only to Players who meet the eligibility criteria set out in the relevant offer, which may include residency in a permitted jurisdiction, minimum age, and successful completion of KYC checks. UK residents are not eligible for Cool Bet gambling Bonuses.
Activation steps: To activate a Bonus, you may be required to opt in, enter a promotional code, make a qualifying deposit, or place a qualifying Bet within a specified period. Activation conditions will be communicated with each Bonus.
Timeframes: Unless otherwise stated, Bonus offers must typically be claimed and used within the period specified in the offer (for example, 7 - 30 days from grant). Expired Bonuses will be removed and associated Bonus funds may be forfeited.

Wagering Requirements and Use of Bonus Funds

Turnover conditions: Bonus funds and any winnings derived from them are usually subject to Wagering Requirements. For example, you may be required to wager the Bonus (and sometimes the deposit) a specified number of times before the funds become withdrawable.
Game contribution: Different Games may contribute differently towards Wagering Requirements (for example, slots may contribute 100%, table games a lower percentage, and certain Games 0%). The contribution table, if any, will be set out in the applicable Bonus terms.
Bonus abuse: Bonus abuse, including but not limited to multiple account creation, arbitrage betting, low-risk betting strategies designed solely to meet Wagering Requirements, or exploitation of obvious errors, is prohibited and may result in cancellation of Bonuses and associated winnings.

Prohibited Games and Combining Promotions

Prohibited or restricted Games: Certain Games or bet types may be excluded from Bonus play or counted at a reduced rate towards Wagering Requirements. These limitations will be specified in the promotional description or general Bonus policy.
Combining offers: Unless explicitly permitted, Bonuses cannot be combined, stacked, or used concurrently. Where multiple promotions are available, you may be required to complete or cancel one Bonus before activating another.
Withdrawal before completion: If you request a withdrawal before satisfying Wagering Requirements, the Operator may remove any active Bonus and associated winnings, crediting only your remaining real-money balance, subject to applicable law.

Regional compliance note: Bonus terms in this section apply only in jurisdictions where Cool Bet is lawfully licensed and authorised. Cool Bet does not market or offer Bonuses to UK residents and does not provide access to UK-specific consumer remedies such as IBAS.

Payments & Withdrawals

Payments, deposits, and withdrawals in relation to Cool Bet gambling services are handled in accordance with the rules of the relevant licensed operator in your jurisdiction. The following principles apply in general terms and do not override any jurisdiction-specific requirements.

Deposit Methods and Limits

Available methods: Depending on your jurisdiction, deposits may be made using payment cards, bank transfers, e-wallets, or other methods supported by the local Cool Bet platform. Certain methods, including crypto-assets, may be subject to additional regulatory conditions or may not be available in particular regions.
Processing times: Deposits are usually credited to your account promptly after authorisation by your payment provider. The Operator does not guarantee real-time processing and is not responsible for delays attributable to third-party banks or payment processors.
Deposit limits: Minimum and maximum deposit amounts may apply per transaction or per specified period. You may also be able to set your own responsible gambling limits via the Site or the local Cool Bet platform.

Withdrawals, Fees, and Verification

Withdrawal methods: Withdrawals will generally be made to the same method used for deposit, where technically feasible and permitted by law. Alternative methods may be requested, subject to KYC checks and anti-money laundering requirements.
Processing times: Withdrawal requests are normally processed within a reasonable timeframe after approval, but actual receipt of funds depends on the processing times of your bank or payment provider. Additional verification checks may extend processing times.
Fees: The Operator aims to minimise fees charged to Players. However, certain withdrawal methods or currency conversions may incur fees or charges from third-party providers. Such fees, where known, will be disclosed as clearly as reasonably practicable.

Refunds, Chargebacks, and Bonus Adjustments

Refund policy: Deposits correctly credited and used to place Bets or play Games are generally non-refundable. Exceptional refunds may be considered in line with applicable consumer protection laws and at the Operator's reasonable discretion.
Chargebacks: If you initiate a chargeback or otherwise reverse a payment, the Operator may suspend or close your account, deduct the disputed amount from your balance, and recover any fees or costs incurred, to the extent permitted by law.
Bonus-related funds: Refunds will not normally include Bonus funds or winnings derived from Bonus funds. Where a Bet involving Bonus funds is voided due to technical error, the Operator may reinstate the Bonus or adjust your balance accordingly.

Regional compliance note: The payments and withdrawals framework is designed to comply with the regulations of the jurisdictions where Cool Bet is licensed (including Malta, Estonia, and Ontario). Cool Bet and coolbetis.com do not process gambling payments for Users located in the United Kingdom.

Limitation of Liability

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, the following limitations apply.

Operator's Obligations and Service Standards

Fairness and accuracy: The Operator aims to ensure that all Games, odds, and results provided by Cool Bet under its non-UK licences are operated fairly and in accordance with applicable technical and regulatory standards. Random number generation and game outcomes are subject to testing and certification where required by local regulators.
Information accuracy: While the Operator takes reasonable care to keep information on the Site accurate and up to date as of 2026, no warranty is given that the Content is complete, accurate, or free from error. Regulatory information, licence details, and market availability may change without notice.

Exclusions and Limitations

Technical failures: The Operator is not liable for any loss or damage arising from interruptions, delays, bugs, or technical failures of the Site, the internet, or third-party systems, provided that the Operator has exercised reasonable care and skill.
Indirect and consequential loss: The Operator will not be liable for any loss of profits, loss of opportunity, loss of data, or any indirect or consequential loss or damage, whether in contract, tort (including negligence), or otherwise, arising out of or in connection with your use of the Site or Cool Bet services.
Maximum liability: To the extent permitted by law, the total aggregate liability of the Operator to you arising out of or in connection with any Bet, Game, or use of the Site will not exceed the greater of (a) the amount of the stake or Bet that gave rise to the relevant issue, or (b) the amount actually and directly lost by you in the transaction in question.

Regional compliance note: Certain consumer rights and statutory protections may apply to Users located in the United Kingdom or other jurisdictions. These Terms do not affect any mandatory rights you may have under applicable law.

Intellectual Property Rights

All intellectual property rights in and to the Site and its Content are owned by the Operator, its licensors, or other third parties and are protected by copyright, trademark, and other intellectual property laws.

Ownership of Content

Protected materials: All text, graphics, logos, trademarks, trade names, design elements, software, databases, and other Content displayed on the Site are proprietary and may not be used without prior written consent from the Operator or the relevant rights holder.
Cool Bet brand: The Cool Bet brand is owned by GAN Limited (NASDAQ: GAN) and/or its affiliates and is used under licence. References to Cool Bet on coolbetis.com relate exclusively to that brand and its operations under non-UK licences.

Permitted and Prohibited Uses

Personal use: You may access and use the Site and Content for your personal, non-commercial, and lawful purposes only. You may print or download extracts for such purposes, provided that you do not modify the materials and retain all proprietary notices.
Prohibited acts: You must not copy, reproduce, distribute, publicly display, perform, modify, translate, create derivative works from, or otherwise exploit the Content for any commercial purpose without explicit prior written permission. Automated scraping, data mining, and similar activities are prohibited.
Software and reverse engineering: Any software, code, or scripts associated with the Site are licensed, not sold, to you. You must not reverse engineer, decompile, or attempt to derive the source code, except to the limited extent permitted by mandatory law.

Regional compliance note: Unauthorised use of intellectual property may give rise to civil and/or criminal liability in the United Kingdom and other jurisdictions.

Privacy & Data Protection

The Operator respects your privacy and processes personal data in accordance with applicable data protection laws, which may include the UK General Data Protection Regulation (UK GDPR) and other relevant legislation, as applicable to your location and the Operator's establishment.

Privacy Policy: Details of how personal data is collected, used, stored, shared, and protected are set out in the Privacy Policy available on the Site. By using the Site, you acknowledge that you have read and understood that Privacy Policy.
Purpose of processing: Personal data may be processed for purposes including account registration, identity verification, fraud prevention, responsible gambling measures, customer support, compliance with legal obligations, and service improvement.
User rights: Depending on your jurisdiction, you may have rights to access, rectify, erase, restrict, or object to the processing of your personal data, and to data portability. Requests can be directed to [email protected] or via other contact channels provided on the Site.

Regional compliance note: In the event of any conflict between these Terms and the Privacy Policy in relation to personal data, the Privacy Policy will usually take precedence regarding data processing practices.

Changes to Terms

The Operator may update or amend these Terms from time to time to reflect changes in law, regulatory requirements, technical developments, or business needs.

Notification of changes: Where material changes are made, the Operator will take reasonable steps to notify Users, which may include posting a notice on the Site, updating the "Effective Date" at the top of these Terms, sending an email to registered Users, or displaying a banner or pop-up upon login.
Continued use: Your continued access to or use of the Site after changes take effect will constitute your acceptance of the updated Terms. If you do not agree to any change, you must stop using the Site and, where applicable, close your account.
Historical versions: The Operator may retain records of previous versions of these Terms and provide them to you upon reasonable request, where required by law.

Regional compliance note: Any changes will be implemented in a manner consistent with applicable consumer protection and gambling regulations in the jurisdictions where Cool Bet operates and with general consumer law principles relevant to Users in the United Kingdom.

Termination & Suspension

The Operator may, subject to applicable law, suspend or terminate your access to the Site or any associated account in certain circumstances. You may also choose to close your account at any time.

Grounds for Suspension or Termination

Regulatory or legal reasons: Your access may be suspended or terminated where required by law, regulation, or the instructions of a competent authority or regulator, or where the Operator reasonably believes that continued access would be unlawful.
Breach of Terms: The Operator may suspend or close your account if you breach these Terms, any applicable game rules, or any Bonus terms, or if there is reasonable suspicion of fraud, money laundering, terrorist financing, or other criminal activity.
Prohibited jurisdiction: If it is determined that you are accessing the Site or Cool Bet gambling services from the United Kingdom or another Prohibited Jurisdiction, your gambling account (if any) may be restricted or closed, and you may be prevented from placing further Bets.

Procedure and Consequences

Notice: Where practicable, the Operator will notify you of suspension or termination by email or on-site message, explaining the main reasons, unless doing so would be unlawful or compromise an investigation.
Funds on account: In the event of closure of a gambling account in a permitted jurisdiction, any remaining real-money balance will usually be returned to you, subject to any lawful set-off, withholding, or regulatory requirements. Bonus funds may be forfeited in accordance with the relevant Bonus terms.
User-initiated closure: You may close your account and cease using the Site at any time by contacting customer support. Closure will not affect any rights or obligations accrued prior to the date of closure.

Regional compliance note: Terminations and suspensions will be carried out in compliance with applicable laws and licence conditions in the relevant jurisdiction. For Users in the United Kingdom accessing the Site for informational purposes only, the Operator may restrict access where necessary to ensure compliance with UK gambling regulations.

Governing Law & Jurisdiction

These Terms govern your use of the Site from the perspective of Users located in the United Kingdom and are intended to be consistent with UK consumer protection principles. However, they do not govern the relationship between Players and Cool Bet in jurisdictions where Cool Bet operates under local licences; those relationships may be subject to additional or different local terms and conditions.

Governing law (UK users): To the extent that you access the Site from within the United Kingdom for informational purposes, these Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.
Jurisdiction (UK users): The courts of England and Wales will have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms as they apply to Users located in the United Kingdom.
Non-UK players: If you are a Player accessing Cool Bet gambling services under a non-UK licence (for example, MGA/B2C/685/2019, HKL000206, or AGCO registration), the governing law and dispute resolution mechanisms set out in the local Cool Bet terms for that jurisdiction will apply instead of, or in addition to, this section.

Regional compliance note: Cool Bet and coolbetis.com are not licensed by the UK Gambling Commission, are not registered with GamStop or IBAS, and do not provide UK-specific statutory gambling protections. UK users should only engage in real-money gambling with UKGC-licensed operators.

Contact Information

If you have any questions about these Terms, the Site, or your interactions with Cool Bet, you can contact the Operator using the following details.

Email support: For general enquiries, account-related questions, or complaints, please contact [email protected]. This is the primary contact channel for customer support and is monitored 24/7 with an indicative response time of under 2 minutes where feasible.
Live chat: Where available, you may use live chat through the Site to contact customer support in real time. Availability is typically 24/7, although temporary outages or maintenance periods may occur.
Telephone: A dedicated telephone number is not currently specified for Cool Bet. Any future telephone contact details will be published on the Site.
Postal address and corporate details: Certain corporate information, including registered office address, company registration number, and tax identification, may not be listed in this document. Where required by law, such details will be provided on the Site or upon reasonable request.
Licensing and verification links (non-UK markets): Information about Cool Bet's non-UK licences, including MGA/B2C/685/2019 (Malta Gaming Authority), HKL000206 (Estonian Tax and Customs Board), and AGCO registration for Ontario, may be verified via the respective regulators, including the MGA's verification portal at this link, where applicable.

Regional compliance note: When contacting support, please specify your country of residence so that your enquiry can be handled in accordance with the correct regulatory framework and jurisdictional requirements.